ALTA Best Practices
Crown Search Services is committed to helping your office become ALTA Best Practices compliant. We are staying informed with the continuously changing regulations and actively managing those requirements in all services we provide. Rest assured! Crown Search Services takes some of the hassle out of compliance in the following areas:
Best Practices Pillar 3
Security and Protecting Non-public Personal Information
All electronic NPPI is stored on site with local servers only
All web traffic is SSL encrypted and password protected
Network is protected using an Intrusion Prevention Service
Any physical documents are disposed of in secured shredding bins
Best Practices Pillar 4
Adopt Standard Procedures Applicable to the Settlement Process
Recordings are sent to local counties the next business day
All recordings are reviewed to ensure they are recordable prior to leaving the office
Recording fees are double checked by proprietary software to ensure accuracy
All shipped recordings are tracked daily to ensure timely delivery
Recording verification is logged on our website and available to clients 24/7
Volume and page or instrument numbers of recorded documents are available to clients 24/7
Notification of recording rejections are sent the same day
Best Practices Pillar 6
Maintain Appropriate Insurance
Crown Search Services has a $1M E&O policy
Best Practices Pillar 7
Adopt and Maintain Procedures for Resolving Consumer Complaints
Each customer complaint is logged in our encrypted software
Complaints are reviewed by management
All complaints must be responded to in a timely manner dependent on the severity of the issue